Terms & Conditions

Our aim is for total customer satisfaction. If you are not completely satisfied with your purchase, simply return it to us immediately. We are happy to exchange or refund any purchase, subject to it being returned in its original condition and packaging. However, if you decide to return a product, we will not refund the postage cost, that is the customer's responsibility.

 

Online Ordering & Security

Shopping with Fuel Dynamics Ltd magnetic-innovations.co.uk website is safe. We use PayPal, probably one of the best online payment systems available. If however you are not entirely happy about giving personal info over the net just give us a call and we’ll take your order verbally over the phone. 023 8023 6848. We accept Visa, Mastercard and debit cards, not Amex

 

Billing & Prices

Unlike many other Internet retailers, we only take payment on the day we despatch your order. You will normally receive your goods within 4 - 8 working days from when we receive your order. All prices on this website are quoted in UK Pounds. All prices exclude postage and packing, but are quoted inclusive of VAT.

 

Returns
If an item arrives damaged or faulty, please notify us within 2 working days and Fuel Dynamics Ltd will refund you the full purchase price including p & p. However, if you have decided that you don't want the product, we will refund the price of the product, but return postage and packaging costs will be your responsibility.

 

Any product you return must be returned complete, in clean condition and in its original packaging. Please allow up to 21 days from us receiving your returned item for it to be processed and refunded.

If you need to return an item, please call us on 023 8023 6848 during office hours, or email us at magnetic-innovations@inbox.com  and we will be happy to help you. This does not affect your statutory rights as a consumer.

 

Cancellations & Alterations
If you wish to cancel or amend your order, please call us on 023 8023 6848 (during office hours), or email us at magnetic-innovations@inbox.com.   Please will you to email us, or call us between 09:00 and 10:00, to make sure of catching us before your order is processed. If you do email us, please include a daytime telephone number we can call.

If you contact us before your order has been processed, we will be happy to alter or cancel it with no problems. If we have already sent your order, we will still refund your purchase, although you will have to pay the return postage costs.

 

Complaints Procedure

We are confident that you will be happy with our products. However, if you are not completely satisfied with the performance of any product, please call us on 023 8090 8193 during office hours, or email us at magnetic-innovations@inbox.com. If you email us, please include a daytime telephone number. We will do everything we can to quickly resolve the matter to your complete satisfaction.

 

Website Errors

We take great care to ensure the information and prices on this website are accurate and current. However, no matter how carefully we check it, errors do occasionally slip through. Any errors discovered will be corrected as soon as we become aware of them.

 

In the unlikely event that a website error affects your order, we will contact you before we process your order to discuss the matter. If you discover any errors after we have processed your order, you are of course welcome to cancel your order and return the goods. This does not affect your statutory rights as a consumer.